How to Order

Orders may be placed online, by phone, fax, email or by post. If you have placed your order by phone in the past and prefer this method so that you can discuss your particular requirements, please feel free to continue to do so.

Our online shop currently accepts orders for UK delivery only. We welcome orders from Europe and the Rest of the World but ask that export customers please contact us so that we can calculate the most cost effective method of shipping.

Paying for your order

We accept payment by major credit and debit cards over the phone.

Our online shop uses PayPal as a secure payment processor. Select PayPal as your payment option at the checkout and you'll be redirected to the secure Paypal server to complete your transaction. You do not require a PayPal account for transactions up to £500. Simply choose the "Don't have a PayPal Account" option when you are re-directed to the PayPal website after placing your order.

If you have any questions or require any further information before placing an order please contact us or phone 01691 670314.

Customer Returns

You may return any item to us for any reason for refund or exchange within 14 days of receipt.

The item must be returned in its original packaging and condition and be fit for resale.

All postage costs are the customers responsibility unless the product is found to be faulty.

Always retain a proof of postage when returning an item to us as we can not accept responsibility for items not received.

Faulty or damaged goods

Please inspect your item for damage on delivery. If the item is damaged please sign for it "Damaged". If you sign for the goods in 'Good Condition' we will not be able to process a claim.

If you receive a faulty/damaged product please send us an email or phone 01691 670314 and we will do our best to resolve the problem as quickly as possible.

Cooling off period

All our goods are sold with a 7 day cooling off period. We do this to ensure you are 100% happy with your purchase at the price you paid. Our view is that after 7 days our customers have taken ownership of their PRODUCT and that fair wear and tear is not a fault.

Your legal rights are not affected by this policy

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